individual Service Level Agreements (SLA) also available 7×24 (seven days / 24 hours) Depending on the requirements of our customers and the systems they operate, we are available to check IT systems, perform services, make change requests, repair devices, perform monitoring, deliver data, operate protection systems and much, much more. To this end, individual Service Level Agreements (SLA) are concluded with customers, which define the place, time and scope of the desired services. The service and support of their systems is then guaranteed and clearly verifiable. All service calls are maintained and tracked in a professional ticket system. From this, agreed reports can be drawn and delivered regularly. Services are provided within the framework of regular working hours, according to special agreements and as part of hot-line services.